Cancelling Bestie+
You can cancel Bestie+ at any time from your account settings, from the payment provider (Razorpay or PayPal), or by emailing hi@aibestie.com. Cancellation stops future renewals. Access continues until the end of the billing period you've already paid for — weekly, monthly, or annual.
7-day money-back on first-time subscriptions
If you are a first-time Bestie+ subscriber and you request a refund within 7 days of that first payment, we refund it in full — no reason required. Request it from the contact page or by emailing hi@aibestie.com from the address on your account.
This applies once per account, to the first paid subscription only.
Renewals
- Renewal charges (week 2 onward, month 2 onward, year 2 onward) are cancellable at any time and take effect at the end of the current period.
- We do not issue partial or pro-rata refunds on renewals, because AI compute and voice costs are consumed continuously — unless a refund is required by applicable law in your country.
- Billing errors, double charges, and fraudulent charges are always refunded in full. Email us with the transaction details.
- If we had a significant outage on our side during your period, contact us — we'll make it right with credit or a refund.
How refunds are paid
Refunds always go back to the original payment method through the same provider you paid with. Once we approve a refund we submit it immediately; the money then takes as long as the provider and your bank need:
- Razorpay (cards, UPI, netbanking): typically 5–7 business days to reach your account.
- PayPal: typically 3–5 business days to your PayPal balance or funding source.
- Manual / bank transfers (where offered): typically 5–10 business days.
We can't control provider or bank timelines, but we can share the refund reference with you.
Free plan
The free plan is free forever. No refunds apply because there are no charges.
How to request a refund
Email hi@aibestie.com (or use the contact page) with the email on your account and the approximate charge date. We reply within 3 business days.